How to customize WooCommerce email templates for eSIM sales

Introduction

This guide provides step-by-step instructions for customizing your email templates using the Airalo Plugin for WooCommerce. The goal is to help you improve the design of the emails sent to your customers and ensure they include a reference to the My eSIMs page. This page lets your customers find and manage their purchased eSIMs and access installation guides.

Prerequisites

Before customizing the email templates, ensure the following steps are completed:

Create the My eSIMs page

Follow the guidelines outlined here.

Retrieve the link to the My eSIMs page.

Install an email customization plugin

We recommend using this specific plugin (other plugins can also be used).

Ensure the plugin you install allows WooCommerce email customization.

Steps to customize email templates

Follow these steps to customize your email templates.

Access the email templates menu

Navigate to WooCommerce > Settings > Email templates.

A list of email templates will be displayed.

Identify the emails to modify

You need to modify the following two email templates:

Processing order: Used for online payments such as credit cards, PayPal, etc.

Order on-hold: Used for offline payments such as bank transfers or cash on delivery.

Edit the email templates

Click the Manage button for each email template.

Locate the section where order details are displayed.

Add a new section to inform the user where they can find their eSIM details.

Add a button or link to the My eSIMs page

Use the email template engine to add a button or hyperlink.

Configure the link to direct users to the My eSIMs page.

Match the email design to your website branding

Adjust the colors, fonts, and layout to match your website's theme.

Most email customization plugins provide options to modify:

Header and footer colors

Font styles

Button styles

Background and text colors

Save and preview the changes

After making the modifications, save the template.

Use the Preview option to see how the email will appear to customers.

If the preview looks good, proceed with sending a test email.

Test the emails

Place a test order using different payment methods (online and offline) to verify the correct email templates are triggered.

Check that the button/link to the My eSIMs page works correctly.

Make further adjustments if necessary.

How to customize WooCommerce email templates for eSIM sales

Introduction#

Prerequisites#

Steps to customize email templates#

Introduction

Prerequisites

Steps to customize email templates